Terms & conditions
At 2Guys Store, we believe in providing our customers with the best possible shopping experience. To ensure transparency and fairness, we have implemented a comprehensive policy that governs various aspects of our business. Please take a moment to familiarize yourself with our policy below:
Returns and Exchanges
We understand that sometimes a product may not meet your expectations. In such cases, we offer a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return it within 48 hours of delivery for a full refund or exchange. Please note that the item must be unused, in its original packaging, and in the same condition as when you received it.
* DOES NOT APPLY TO PERSONALISED ITEMS
Shipping
We strive to deliver your order in a timely manner. We offer various shipping options to cater to your needs. The estimated delivery time will be provided at the time of checkout. Please note that delivery times may vary depending on your location and the shipping method chosen and possibly the availability of the purchased item(s).
At 2Guys, we understand that sometimes a product may not meet your expectations or may arrive damaged. That's why we have a hassle-free return policy in place to ensure your satisfaction.
If you are not completely satisfied with your purchase, you can return the item within 48 hours of delivery for a full refund. Please note that the item must be in its original condition, unused, and with all tags and packaging intact.
*DOES NOT APPLY TO PERSONALISED ITEMS
To initiate a return, simply contact our team via the contact information page on our website (e-mail adress) with your order number and the reason for the return. Our team will guide you through the process and provide you with a return authorization number.
Once you have received the return authorization number, please securely package the item and include the return authorization number on the package. We recommend using a trackable shipping method to ensure the safe return of the item.
Once we receive the returned item, our quality control team will inspect it to ensure it meets the return criteria. If the item is approved for a refund, we will process the refund to your original payment method between 5-10 business days.
Please note that shipping charges are non-refundable, and the customer is responsible for the return shipping costs unless the item arrived damaged or was incorrect due to our error.
If you receive a damaged or incorrect item, please contact our customer service team within 24 hours of delivery. We will arrange for a replacement or refund, and we may request photo evidence of the damage or incorrect item.
For any further questions or assistance regarding our return policy, please don't hesitate to contact our customer service team. We are here to ensure your shopping experience with the 2Guys Store is enjoyable and hassle-free.
Product Availability
While we make every effort to ensure that all products listed on our website are in stock, there may be instances where an item becomes unavailable. In such cases, we will notify you promptly and offer alternatives or a full refund if an order has already been placed and payed for.
Product Descriptions
We take great care in providing accurate and detailed product descriptions. However, please note that slight variations in color, size, or design may occur due to differences in monitors or manufacturing processes. We recommend reviewing the product images and specifications before making a purchase.
Customer Support
Our dedicated customer support team is here to assist you with any queries or concerns you may have. Whether you need help with product information, order tracking, or returns, we are just a direct message or email away. We strive to provide prompt and helpful assistance to ensure your satisfaction. See our contact information on the contact page.
Privacy and Security
Your privacy and security are of utmost importance to us. We employ industry-standard security measures to protect your personal information and ensure secure transactions. We do not share your information with third parties without your consent, except as required by law.
Terms and Conditions
By using our website and making a purchase, you agree to abide by our terms and conditions. These terms govern the use of our website, the purchase of products, and other related matters. We recommend reviewing our terms and conditions to ensure a clear understanding of your rights and obligations.
Thank you for choosing 2Guys Store. We are committed to providing you with exceptional products and service. If you have any further questions or need assistance, please do not hesitate to contact us.